Shipping & Returns
Shipping & Returns
White-Glove Rug Delivery
Raihan Rugs provides carefully coordinated delivery for collectors, interior designers, and private residences throughout the United States.
Each rug is professionally inspected, documented, and securely packaged before leaving our gallery to ensure it arrives in exceptional condition.
For larger pieces and high-value rugs, we offer white-glove delivery service, which includes:
• Scheduled delivery appointments
• Careful handling of delicate handmade rugs
• Placement assistance in your home or design project
• Coordination with building management when required
• Delivery appropriate for historic homes and luxury residences
Every shipment is fully insured and handled by carriers experienced in transporting fine furnishings and textiles.
Complimentary Shipping
Orders over $500 qualify for complimentary insured shipping within the United States.
Orders below this amount will have shipping rates calculated at checkout based on rug size, weight, and destination.
Most orders ship within 1–3 business days after purchase.
Tracking details will be provided once your rug has been dispatched.
International Shipping
Raihan Rugs regularly ships handmade rugs worldwide.
International shipping costs vary depending on destination, rug size, and customs regulations.
International clients are encouraged to contact us prior to purchase so we can arrange the safest and most efficient shipping method.
Please note:
• Import duties or taxes may apply depending on the destination country
• Delivery times vary based on customs clearance
Delivery Times
Estimated delivery timelines:
United States
• 3–7 business days depending on location
Canada
• 5–10 business days
International
• 7–14 business days depending on customs processing
Expedited delivery options may be available upon request.
15-Day Return Policy
Selecting a handmade rug is a personal decision, and we want every piece to feel right in your space.
If your purchase does not suit your interior, you may return the rug within 15 days of delivery.
To initiate a return, please contact us with your order number and request return authorization.
Returned rugs must meet the following conditions:
• Returned within 15 days of delivery
• In original condition
• Free of stains, odors, or damage
• Carefully repackaged to protect the rug during transit
Return shipping costs are the responsibility of the customer unless the rug arrived damaged or incorrect.
Damaged or Incorrect Orders
If a rug arrives damaged or an incorrect item is received, please notify us within 48 hours of delivery.
Our team will work promptly to arrange a replacement or return.
Photographs of the packaging and rug may be required for insurance documentation.
Authenticity & Craftsmanship Guarantee
Every rug offered by Raihan Rugs is handmade using traditional weaving techniques and sourced through trusted relationships with artisan workshops and collectors.
We stand behind the authenticity and craftsmanship of every piece in our collection.
Each rug is individually inspected and presented with transparency regarding materials, construction, and origin.
Private Viewings & Designer Services
Raihan Rugs regularly works with interior designers, architects, and collectors.
We offer:
• Private consultations
• In-home rug viewings when available
• Assistance selecting rugs for specific rooms or projects
• Coordination with design professionals
To arrange a consultation, please contact us directly.
Contact
For shipping arrangements, returns, international delivery, or designer inquiries, please contact:
Raihan Rugs
Email: info@raihanrugs.com
Website: www.raihanrugs.com
Our goal is to ensure that every rug arrives safely and lives beautifully in your home for generations.
Shipping & Returns FAQ
Do you offer free shipping on rugs?
Yes. Raihan Rugs offers complimentary insured shipping within the United States on orders over $500. Each rug is professionally packaged to protect the fibers and structure during transit.
How long does delivery take?
Most rugs ship within 1–3 business days. Delivery within the United States typically takes 3–7 business days depending on the destination.
Do you ship handmade rugs internationally?
Yes. Raihan Rugs regularly ships rugs worldwide. International delivery times typically range from 7–14 business days depending on customs processing and destination country.
Can I return a rug if it does not fit my space?
Yes. Rugs may be returned within 15 days of delivery provided they are returned in their original condition. Please contact our team to receive return authorization before shipping the rug back.
Are your rugs authentic handmade pieces?
Yes. Every rug offered by Raihan Rugs is hand-knotted using traditional weaving techniques and sourced through trusted artisan workshops and collectors. Each piece is carefully inspected before shipment.
Do you work with interior designers?
Yes. Raihan Rugs regularly collaborates with interior designers and architects. We offer private consultations, rug sourcing assistance, and support for residential and commercial design projects.
Can I see rugs before purchasing?
Private consultations and viewing arrangements may be available depending on location. Please contact us to discuss available options.
Our Commitment
By overseeing every step—from wool to weaving to washing—we guarantee the authenticity, quality, and provenance of every rug in our collection. Each piece arrives with detailed documentation of its creation, materials, and care requirements. This is not mass production; this is heirloom craft.
Traditional Washing
Traditional Washing
The final step is a traditional hand-washing process that removes excess dye, softens the wool, and brings out the rug's true color and luster. We use gentle, time-honored methods—never harsh chemicals—to ensure the natural dyes remain vibrant and the fibers retain their strength. This wash also creates the subtle patina that gives each rug its unique character.
Natural Dyeing with Plants
We use only natural, plant-based dyes to color the wool—a centuries-old tradition that yields rich, luminous hues that deepen beautifully with age. Madder root creates deep reds and warm corals, indigo produces brilliant blues, pomegranate rind yields soft yellows, and walnut husks give earthy browns. Each plant is carefully prepared, and the wool is hand-dyed in small batches to ensure color consistency and depth. This process takes days—soaking, heating, and rinsing the wool until the natural pigments bond permanently to the fibers. Unlike synthetic dyes, natural dyes create subtle color variations (called abrash) that give each rug its unique character and prove its handmade authenticity.
Precision Cutting & Finishing
Precision Cutting & Finishing
Once weaving is complete, the rug is carefully removed from the loom and the pile is hand-cut to the precise height that defines its style. Edges are bound, fringes are secured, and any irregularities are corrected by hand. This finishing work requires the eye of a master craftsman to preserve the rug's structural integrity and beauty.
Hand-Weaving & Knotting
Hand-Weaving & Knotting
Each rug is hand-woven or hand-knotted by skilled artisans using traditional techniques passed down through generations. Whether it's the flat-weave slit technique of a Kilim or the asymmetrical Persian knot of a fine Isfahan, every knot is tied by hand on horizontal looms. This process can take weeks or months depending on size and complexity.
Designing Each Piece
Designing Each Piece
Our founder works directly with master weavers to design each rug, drawing from centuries of regional tradition while honoring authentic motifs and color palettes. Every pattern is carefully planned to reflect the cultural heritage of Kilim, Oushak, Mamluk, or Persian styles, ensuring historical accuracy and artistic integrity.
Sourcing the Wool
Sourcing the Wool
We begin by sourcing premium wool from trusted suppliers across Turkey, Persia, and the Caucasus. Only the finest hand-spun wool—soft, durable, and naturally lustrous—meets our standards. We inspect each batch for quality, ensuring it will accept natural dyes beautifully and age with grace.
Our Story: From Wool to Heirloom
Raihan Rugs was founded on a simple belief: that handmade rugs are not décor, but living artifacts—woven records of culture, craft, and time. Unlike dealers who simply source finished pieces, we control every step of the journey—from selecting the finest wool to the final wash. This hands-on approach ensures authenticity, quality, and craftsmanship in every rug we create.
Get in Touch
We'd love to hear from you. Send us a message and we'll respond as soon as possible.
Or reach us directly at loomedluxe@gmail.com or +1 857 313 9458
Return Policy
Return Policy
We guarantee the authenticity and quality of every rug we create. If your rug arrives and does not match our description or meet your expectations, you may return it within 30 days for a full refund. We cover return shipping for any discrepancies in condition, materials, or craftsmanship. Contact us with any concerns.